Please fix sign in page,I dislike clearing cookies before logging in
October 02, 2020

Please fix sign in page,I dislike clearing cookies before logging in

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

We use inContact every day to speak with customers in the U.S. it is overall a pretty good tool to use. I like the features on it, such as the fact that you can set a schedule and see when your breaks are. I do not like the fact that the voicemail is extremely difficult to set up they need to simplify that process for users. Also sometimes calls drop or inContact disconnects you, but that could also be an issue with the users internet. I would rate inContact a 7/10 because I have used other calling tools and crms and it could just be a bit more simplified and easy to use, also would be neat if you could customize the colors of your calling tool.
  • break times/schedule
  • tracking analytics
  • customer call back option
  • voicemail set up
  • dropping calls
  • system issue code
  • having to reboot the software
  • sometimes when you transfer it drops the line
  • clearing cookies/history before using
We do not have personalized scripts or these kind of products
I would rate it a 7
I do not have access to most of these tools that is for a supervisor in the company
having to clear my cookies and cache/browsing history EVERY day before using it can be very annoying because it doesn't let you every log in to incontact if you don't... I lose the web pages I am signed into and that could be frustrating relogging into to everything every single day

NICE CXone Feature Ratings

Agent dashboard
Call forwarding
Warm transfer
Predictive dialing
Call tracking
Inbound call routing
Quality management
Call analytics