NICE inContact CXone is excellent, do your research on third-party vendors
October 10, 2020
NICE inContact CXone is excellent, do your research on third-party vendors
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is currently being used by the Sales Center in support of inbound and transfer calls. It solves the problem that we were having with our previous provider with lack of support and ease of use.
- Transfers
- Detailed Reporting
- Call Quality
- Third-Party Vendors
- Terminology (very specific to them)
- Help Section
- Handle Time lowered
- Negative impact from third-party vendor
- Recording and QA
The custom reports are a nice touch as many of the existing reports have a lot of information that is not relevant to us specifically so it is nice to be able to modify as needed.
Yes - CallTrackingMetrics. Lack of support from their technical team.