Overall Satisfaction with NICE inContact CXone
We use NICE for scheduling and for our phone system and all of its features. It is currently being used by our Level 1 support team and for the team leads. It has helped with keeping a better connection to the phone system without having to constantly be connected to a VPN.
- Simple user interface compared to other programs
- Connection is very stable
- Make tasks and organizing a lot easier within the program
- Setting a time for a commitment was confusing to use.
- Unable to accept calls sometimes, even when connected to the internet
- Smaller window to answer calls easier
This is what makes NICE better than the previous phone program that we were using. The customization is so simple to set up and/or to request. It looks like Trimble has set everyone to be using the same program other than the team leads who have a little more access than level 1 support.
Yes - I think it replaced the SIP phone. There were connection issues to it having to be connected to the VPN all the time. Ever since switching to NICE that has improved drastically. Since we switched over I have never had an issue. The only real issue I had was when I would connect from my home's internet.