Item: NICE CXone
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

The whole organization is using NICE inContact. It has been a great help for all of us, We had used other tools but NICE inContact makes our jobs easier. One thing that I have found very helpful is the transfer process, which is a lot easier now and saves time during the process.

Pros and Cons

Transfer process
Work time
Mute button
Hold button

Easy access
Some times it said " Initializing Softphone" never charge
Message between co-workers

Customization

I do not use NICE inContact to make reports for my daily work. However, I use it to check my time and how I am handling my times daily. It is also pretty easy to find my team information. In that way, we can handle our metrics and work with that information pretty closely.

Usability

It is easy and very beneficial to my work.

Reporting Capabilities

It is easy to find the information, my information.

Products Replaced

Yes - hard phones

Likelihood to Recommend

I have used NCIE inContact CXone in different companies, and I think it is a great tool. I have had the opportunity to see for myself the great improvement in the call center industry with this new tool. I would not change much about NICE inContact, probably just to be faster while accessing.

My NICE inContact CXone Review

Overall Satisfaction with NICE inContact CXone