NICE is on your side!
October 23, 2020
NICE is on your side!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use NICE inContact to speak to customers all over the nation. In fact, the entire organization uses this program. We have very little problems using NICE, and I would recommend it to other companies. It addresses communication issues. Without NICE inContact, I am unsure how our business could establish such a safe and reliable connection.
- MASK - Mask personal information
- Transfer- Ability to transfer callers
- Agent Reports- Lets you know how well you are doing
- Stress on employees with everything being timed
- Sometimes you have connection issues between phone and VCC
- The timer causes more stress in my life.
This can leave a positive impact and negative impact on customers. Due to the timers and the number of callers we serve, sometimes employees may feel overwhelmed with the limited time we have in between calls. If it is a busier day then we might have work stress due to timing in between calls.
Not Sure