Overall Satisfaction with NICE inContact CXone
NICE inContact CXone is being used by the company I work for to: Manage dials, calls, conferences, call transfers, phone books, scheduled call backs, scheduling, communication, call managing, call history recording, and more. It addresses calling and dialing management. All of these things are put together in a way that makes work flows easier, faster, and more seamless.
- Dialing. With NICE inContact CXone, I'm able to easily dial, and manage calls. Hold, transfers, and conferences are all simple and easy.
- Organization. Everything in the software is easy to find and the interface makes everything clear and easy to see. Phonebooks, scheduled call backs, call history, more organizational functions, are all very good.
- Helps supervisors communicate with agents. With NICE inContact CXone, supervisors can leave feedback on calls and leave notes for the agents to improve their work.
- It would be nice for NICE inContact CXone to have some more display customization.
- Caller ID with First and Last name of caller on inbound calls would be helpful.
- More color options for the display would be nice.
Supervisors and or managers have customized max in ways that is optimal for the agents like myself to work effectively, quickly, and easily.
Letting agents use tools and displays that are used more frequently and are more crucial for the work process makes the over all experience of the work much better.
Letting agents use tools and displays that are used more frequently and are more crucial for the work process makes the over all experience of the work much better.
NICE CXone Feature Ratings
NICE inContact CXone Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
If there is ever an issue, it is resolved extremely quickly. My supervisors communicate with NICE inContact CXone support teams.
Using NICE inContact CXone
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Call management
- Scheduling
- Reporting / Recording Information