Makes my day so much more organized!!

NICE inContact is used among all of the "customer service" employees, such as myself. I find inContact to be efficient and a useful tool. Particularly for me, when a customer needs a callback at a certain time, I don't have to write it down, or schedule it in the calendar. I can set an alert and schedule the call directly through the program. This makes my job so much easier. There are things that are frustrating, such as the issues with having to clear your cache often, but I have noticed a difference lately in not having to do that as much.