Makes my day so much more organized!!
October 27, 2020

Makes my day so much more organized!!

Tiffany Frazier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

NICE inContact is used among all of the "customer service" employees, such as myself. I find inContact to be efficient and a useful tool. Particularly for me, when a customer needs a callback at a certain time, I don't have to write it down, or schedule it in the calendar. I can set an alert and schedule the call directly through the program. This makes my job so much easier. There are things that are frustrating, such as the issues with having to clear your cache often, but I have noticed a difference lately in not having to do that as much.
  • Scheduling calls.
  • You can set the amount of time to disposition before another call comes in.
  • I wish you didn't have to clear cache as much. I have to reopen every internet based program.
  • Personally, it has made my job much simpler. The desk phone is no longer needed, so I can work remotely.
I have not customized any platforms.
I don't have a lot of the knowledge on this part yet, but from what I can see so far, it is great!
NICE works wonderfully for call center use as well as in-house calls across the company.

NICE CXone Feature Ratings

Agent dashboard
Validate callers
Outbound response
Call forwarding
Click-to-call (CTC)
Warm transfer
Predictive dialing