inContact saves!
October 27, 2020
inContact saves!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
inContact is currently being used by majority of our departments but they are trying to get everyone department wise onto inContact. It helps with incoming calls to clinics and hospitals. We help schedule patients, answer medical questions, transfer to providers, as well as deal with any symptoms and insurance questions and requests.
- Easy system to learn.
- Efficient response time for calls.
- Organized to answer calls.
- It will refuse calls sometimes for no reason.
- Display issues sometimes is delayed.
- Technical issues from time to time if call volume is high.
- Helps deal with all the incoming calls.
- Sometimes numbers are lost when being connected to agent.
- Lots of technical difficulties if volumes are high.
This helps keep agents held accountable for quality of calls and how we conduct business between us and patients.