Overall Satisfaction with NICE inContact CXone
inContact is currently being used by majority of our departments but they are trying to get everyone department wise onto inContact. It helps with incoming calls to clinics and hospitals. We help schedule patients, answer medical questions, transfer to providers, as well as deal with any symptoms and insurance questions and requests.
- Helps deal with all the incoming calls.
- Sometimes numbers are lost when being connected to agent.
- Lots of technical difficulties if volumes are high.
This helps keep agents held accountable for quality of calls and how we conduct business between us and patients.
Dashboard runs slow when it comes to in real time metrics.
Business and healthcare systems that have a high volume of patients, it would not be appropriate for smaller companies as it would lose the personal touch.