Easy to use! | TrustRadius

Overall Satisfaction with NICE inContact CXone

Use Cases and Deployment Scope

We are using along side Ring Central for our company wide phone system.

Pros and Cons

Pros

Easy to use - I find it very simple to use. We had one training on the system and that was pretty much all for everyone in my department.
Nice website layout.
Great for large companies we are a huge company with warehouses and offices throughout the country and we are able to communicate with anyone without having to have a huge list (paper) vs a nice mainstream directory.

Cons

Make it so I don't have to launch the phone, it's somewhere on the webpage.
I find that it's constantly not remembering me so I have to pull out my work station ID.

Return on Investment

It's been great, they've been able to reduce cost on phone lines and now everyone is uniformed vs everyone having a different form of communication.

Customization

I have not used this feature.

Usability

7

I find it very easy to use.

Reporting Capabilities

1

I haven't had the need to use it.

Products Replaced

Yes - Citrix jabber and hardline phones

Likelihood to Recommend

I think it's great for really anyone, large company or small. I haven't used all the features but they seem like they could be beneficial for all.

NICE CXone Feature Ratings

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