Easy to use!
October 27, 2020

Easy to use!

Jessica Waite | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

We are using along side Ring Central for our company wide phone system.
  • Easy to use - I find it very simple to use. We had one training on the system and that was pretty much all for everyone in my department.
  • Nice website layout.
  • Great for large companies we are a huge company with warehouses and offices throughout the country and we are able to communicate with anyone without having to have a huge list (paper) vs a nice mainstream directory.
  • Make it so I don't have to launch the phone, it's somewhere on the webpage.
  • I find that it's constantly not remembering me so I have to pull out my work station ID.
  • It's been great, they've been able to reduce cost on phone lines and now everyone is uniformed vs everyone having a different form of communication.
I find it very easy to use.
Yes - Citrix jabber and hardline phones
I think it's great for really anyone, large company or small. I haven't used all the features but they seem like they could be beneficial for all.

NICE CXone Feature Ratings

Agent dashboard
Validate callers
Outbound response
Call forwarding
Click-to-call (CTC)
Not Rated
Warm transfer
Predictive dialing
Interactive voice response
Call scripts
Call tracking
Multichannel integration
CRM software integration