My Day to Day with NICE
Updated June 16, 2021
My Day to Day with NICE
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
InContact is the telephone system we use in order to receive calls from end-users. It shows the caller id, the number of calls, missed calls, etc. Our department uses it but it is the direct way that the organization itself is able to reach us. It addresses the problems most call systems would miss because it hardly ever has any glitches and is very user friendly.
- Screens calls
- Let us know of operator errors.
- Provides several options if we need to step away from phones.
- The amount of times I have to reset it when it freezes
- How the system doesn't always immediately connect after a disconnect.
- Some of the options from the drop down list.
- N/A
- Positive
- Great
Definitely has a positive impact. inContact generates a daily report that we are able to use to compare day to day analytics, which shows areas that we need to improve in order to continue doing our jobs correctly. Although we aren't able to do any personalized call scripts, I enjoy that we can see the analytics in the background, which helps us to know the status of all the people in our department that take calls.
Not Sure