Especially Helpful During the Pandemic
October 29, 2020
Especially Helpful During the Pandemic
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is being used across our organization as our main phone system. It allows us to eliminate individual handsets for employees. It has also aided in remote work during the pandemic, providing flexibility to work from home or anywhere with an internet connection. This is especially useful for our call center.
- We have the flexibility to work from different locations.
- We do not have to have individual handsets for every employee.
- We can use this solution at all our different locations in our different markets.
- I currently do not have the ability to transfer a call directly to voicemail.
- In our current set up of our phone book, we have multiple entries for individuals. It can be confusing to know which to choose.
- I would like there to be a ring (other than in the headset) to alert me to incoming calls.
- It has allowed our business to continue to function well during the pandemic.
- It has facilitated communication between our branches/locations since we can all use the same system.
- It has aided us in directing callers to the appropriate people.
We have been able to utilize the features that most closely fit our business and needs. We have been able to use the platform in a way that effectively unites our disparate locations with call routing and a single system. These functions are very important to the daily operation of our business.
Yes - We used a ShoreTel phone system at my location. While I wasn't involved in the decision to change systems and so do not really know the reasoning for the change, I imagine that the ability to use the system across the organization and to be able to use it wherever one has an internet connection were important.