NICE is NOICE!
June 13, 2022
NICE is NOICE!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE Quality Central
We use the NICE Quality Central for our Contact Center as QA, metrics, and real-time call enhancements.
- In call empathy suggestions
- Generates small talk for agents, so they don't have to think about it without taking away from resolving a customers issue
- It was easy to incorporate with our current systems
- It works well with our QA department to enhance analytics and coaching
- In-call real-time coaching
- Better support with incorporating it into our systems
- In call prompts.
- Works with our QA team and calls out and enhances coaching opprotunities
- Analytics
- Definite ROI
- Reduced coaching opportunities
- Reduced escalations to the Help Desk and Supervisors
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes