Nimble Who?
February 20, 2021

Nimble Who?

Fred Claus | TrustRadius Reviewer
Score 1 out of 10
Vetted Review

Overall Satisfaction with Nimble

Nimble was our main CRM program for a couple of years. We used it to keep track of client addresses for mobile techs, as well as to monitor what the clients were calling in on and verify emails sent out for contract renewals.
  • Clean look
  • Organized sections
  • Social media auto-populate needs a lot of work. Never gave valid social media accounts for clients.
  • Very clunky to work with.
  • Not customizable the way others are.
  • Claim to be unlimited but it's actually 20,000 contacts for the price quoted. Additional is 10.00 a month more.
  • Nimble was the worst investment we made.
Nimble is a good CRM for someone who wants to use it for what it can do out of the box. Someone who doesn't need social media links in the client records. If you want to customize a CRM to look and feel like you want it to, I'd suggest you go someplace else. Nimble does not allow you to customize the look. You can add fields, but only to one select location in the platform.

Do you think Nimble delivers good value for the price?

No

Are you happy with Nimble's feature set?

No

Did Nimble live up to sales and marketing promises?

No

Did implementation of Nimble go as expected?

No

Would you buy Nimble again?

No

Freshworks CRM (formerly Freshsales), LastPass for Business, HubSpot CRM
Nimble is not a very user friendly company for those who want to customize a CRM, which most people do.
Nimble support is basically non-existent. if you do you get hold of a customer support rep, they have canned responses and end with "Well I will mention this to the developers and see if we can add it to our roadmap."
Nimble is well suited for people who just want what's there and nothing more. If you are a business that has a low volume of contacts and don't need to customize this service, you will do fine with Nimble.

Nimble Feature Ratings

Customer data management / contact management
3
Workflow management
2
Territory management
Not Rated
Opportunity management
2
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
3
Quote & order management
3
Interaction tracking
1
Channel / partner relationship management
1
Case management
2
Call center management
Not Rated
Help desk management
2
Lead management
1
Email marketing
1
Task management
2
Billing and invoicing management
Not Rated
Reporting
1
Forecasting
1
Pipeline visualization
1
Customizable reports
1
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
Role-based user permissions
1
Single sign-on capability
Not Rated
Social data
1
Social engagement
1
Marketing automation
1
Compensation management
1
Mobile access
1