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Very pricey and does not work as they say it will
November 09, 2021

Very pricey and does not work as they say it will

Justin Jones | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with NinjaCat

We have been using it for about a year and a half. We have been just trying to get reports to load. They load slow, and when say slow meaning 10-15 minutes to load a report and many times they timeout and never load at all. Support thinks we should change the format and a few other things, so we did that, and it still does not work, so they offered to build them for us and still same issues. Sitting in meetings with a client and taking 10-15 minutes to get a basic report 1-page report to load or it will never load at all makes this $60,000 plus we gave them an actual waste of our time and money. We have over $60,000 and over 250 hours of our time to have a product that adds no value to our business. We moved back to our previous provider that does not have as many features, but more features are useless if they do not work.
  • Easy to use
  • Clean Interface
  • SUPER SLOW
  • Many times reports do not load
  • Support is not good
  • Very pricey for what it does
  • Data in one place
  • Automated reports
  • Cost us over 250 hours and still does not work right
  • Invested over $60,000 and still does not work right
  • Been using for over a year and still things they say should work do not

Do you think NinjaCat delivers good value for the price?

No

Are you happy with NinjaCat's feature set?

Yes

Did NinjaCat live up to sales and marketing promises?

No

Did implementation of NinjaCat go as expected?

No

Would you buy NinjaCat again?

No

We have been using it for about a year and a half. We have been just trying to get reports to load. They load slow, and when say slow meaning 10-15 minutes to load a report and many times they timeout and never load at all. Support thinks we should change the format and a few other things, so we did that, and it still does not work, so they offered to build them for us and still same issues. Sitting in meetings with a client and taking 10-15 minutes to get a basic report 1-page report to load or it will never load at all makes this $60,000 plus we gave them an actual waste of our time and money. We have over $60,000 and over 250 hours of our time to have a product that adds no value to our business. We moved back to our previous provider that does not have as many features, but more features are useless if they do not work.