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NinjaRMM is my favorite RMM Platform that I have ever used. Look no further for the perfect RMM Platform.
September 24, 2021

NinjaRMM is my favorite RMM Platform that I have ever used. Look no further for the perfect RMM Platform.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NinjaRMM

We utilize NinjaRMM for both our internal systems and for all of our customers. We are a Managed Service Provider and have a large and varying customer base. NinjaRMM helps us easily and quickly manage all of our customers. We are able to quickly remotely connect to do troubleshooting, remediate antivirus threats, patch operating systems, and create policies to help us more efficiently run our business.
  • Remote connection to systems
  • Patching workstations and servers
  • Deploying policies to systems and getting alerts sent to technicians
  • Keeping track of systems and installed software
  • Support is quick and very efficient
  • I would really like the Dark Mode they have been promising on their roadmap for some time
  • The ability to have multiple technicians connect to a splashtop session would be nice
  • The ability to configure all splashtop settings through the main console would be helpful
  • Easily change policies for an entire organization based on the type of system, Windows, Server, Mac, etc.
  • Support responds quickly and is very helpful
  • Patching is handled well
  • Very easy to create and run procedures on systems
  • From a personal perspective, NinjaRMM saves the business countless hours that would otherwise be spent manually doing tasks on workstations and servers
  • No long contracts make it very easy to get started with NinjaRMM
  • Having antivirus and anti-malware built in to the console save technicians time when remediating threats
Prior to switching to NinjaRMM, we ran it side-by-side with Kaseya VSA for about a year. Kaseya VSA does not even compare to NinjaRMM. Kaseya VSA feels very outdated in comparison. NinjaRMM is snappy and works well.

Do you think NinjaOne delivers good value for the price?

Yes

Are you happy with NinjaOne's feature set?

Yes

Did NinjaOne live up to sales and marketing promises?

Yes

Did implementation of NinjaOne go as expected?

Yes

Would you buy NinjaOne again?

Yes

I have personally used multiple RMM platforms during my career. NinjaRMM is hands down the best RMM platform I have ever had the pleasure of using. It is very easy to learn. It is very responsive and doesn't look outdated as many do. It has a very good team supporting it with great new changes that get implemented regularly.