Don’t use Odoo – You will regret
February 08, 2022

Don’t use Odoo – You will regret

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Odoo

Don’t use
Odoo – My horrible
experience

This
company doesn’t care about your company and how it can help. All they care about is
to make you sign up before showing their true colors.

After having
a long conversation with Odoo support, the Odoo CS proposes a set of apps for
my business. Tells me that these apps are good enough for all my business operations.
During the trial, I found out the app was lacking a few features and the process
was complicated. I get assurance from them that they have a solution. Based on
faith, I signed up for their annual package. However, they couldn’t provide me
with a proper solution for consignment inventory and proposed a “workaround”
which doesn’t work for my business. Then comes the bombshell. They entice you
with the cheap apps only for me to find out I need another app called the “Studio” app
to make everything work. This is the MOST EXPENSIVE app. I feel cheated and
tricked. I requested a refund. They took their time (before signing up they
responded in 24 hours) to reply despite many emails and always rejected my
request saying their system is good enough for my company.

I pleaded
many times to them to do the right thing, but they ignored all my requests. We
are a small company with 3 people working here and this was a huge loss for us.
Despite knowing we won’t be able to use their system, they refused to give a
refund and stuck with their narrative. I even requested them to get on a call
with me and prove to me, that their system was good for my company but that too
they refused and told me to learn myself. Complete change of attitude and
terrible professionalism. We have been
badly hit financially because of Odoo and it has affected our business. I feel
cheated by the representative who was looking to secure an account at any cost.
I find this company immoral and untrustworthy that should not be supported.
STAY AWAY FROM ODOO. They shouldn’t get away with such act. Unless rejected by
the public, they will not change their way of doing things. They have taken my
money for an account that won’t be used, and they are fine with it.

This is
UNFAIR, UNETHICAL, and not a model company behaviour. This is pure GREED and a
company with no MORAL values.

Pros

  • In my experience, They are horrible company
  • Horrible Customer Service
  • Terrible Product

Cons

  • Improve Customer Service
  • Treat customers as assets instead of of cash cow
  • Terrible product
  • Biggest regret
  • Terrible purchase
  • Dont get it
I feel This is the worst of them all.

Do you think Odoo delivers good value for the price?

No

Are you happy with Odoo's feature set?

No

Did Odoo live up to sales and marketing promises?

No

Did implementation of Odoo go as expected?

No

Would you buy Odoo again?

No

Because it is a horrible product that comes with a horrible team.
Terrible customer service after purchasing.
None. Don't use it.

Odoo Feature Ratings

Accounts payable
1
Accounts receivable
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Journals and Reconciliations
1
Configurable Accounting
1
Standardized Processes
1
Billing Management
1
Cash and Asset Management
1
Travel & Expense Management
1
Budgetary Control & Encumbrance Accounting
1
Period Close
1
Inventory tracking
1
Automatic reordering
1
Location management
1
Pricing
1
Order entry
1
Credit card processing
1
Cost of goods sold
1
Order Orchestration
1
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Dashboards
1
Standard reports
1
Custom reports
1
API for custom integration
1
Plug-ins
1
Role-based user permissions
1
Single sign-on capability
1
Award Lifecycle Management
1
Budgeting and Forecasting
1
Project Costing
1
Cost Capture
1
Capital Project Management
1
Customer Contract Compliance
1
Project Revenue Recognition
1
Project Planning and Scheduling
1
Task Insight for Project Managers
1
Project Mobile Functionality
1
Definable Resource Pools
1
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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