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Olark - Cheap and simple. Don't get fancy though....
February 02, 2018

Olark - Cheap and simple. Don't get fancy though....

Luke Ferrel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Gold

Overall Satisfaction with Olark

We use Olark to manage our chat channel for technical support. Overall Olark is a very solid, no-frills application. We are able to limit chats at any given time, as well as integrate with our WFM provider. They don't have higher level capabilities (Chatbots, predictive chatting) but it works as needed
  • Reliable for the most part
  • Limit the number of chats
  • Integrate with outside platforms
  • Chatbots
  • Prediction of time to chat
  • Reduced phone volume by 5% (Diverting to chat)
  • High customer satisfaction
Olar is perfect if you want to have a basic chat channel for incoming volume. If you want to do fancy advanced things I would go with another vendor. If you want something that allows users to click chat support on your website and have a rep support them, Olark is perfect!