Overall Satisfaction with Olark
We use Olark to manage our chat channel for technical support. Overall Olark is a very solid, no-frills application. We are able to limit chats at any given time, as well as integrate with our WFM provider. They don't have higher level capabilities (Chatbots, predictive chatting) but it works as needed
- Reliable for the most part
- Limit the number of chats
- Integrate with outside platforms
- Chatbots
- Prediction of time to chat
- Reduced phone volume by 5% (Diverting to chat)
- High customer satisfaction