Item: OnBase
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

OnBase by Hyland is used in multiple ways by the City of Charlotte. We, in aviation, will be using it as an EDMS and will expand into other areas as user comfort grows.

Pros and Cons

Folder structure
Enterprise search
Automated form creation

Actual appearance is kinda clunky
Difficult to get salespeople to respond

Return on Investment

Right now, we are just beginning to educate people on where it can save money and time.

Alternatives Considered

Oracle Aconex and MS SharePoint

The city had made the decision to go with OnBase by Hyland before I got here. It seems to work well for city needs and processes.

The support is tremendous. They don't get called "evangelists" for nothing. Seriously, this group of people is talented, committed and focused on resolving issues. They are also not afraid to tell you what they can't do--yet come up with options to accomplish what is needed. Love the support people.

Key Insights

Do you think OnBase delivers good value for the price?

Yes

Are you happy with OnBase's feature set?

Yes

Did OnBase live up to sales and marketing promises?

Yes

Did implementation of OnBase go as expected?

I wasn't involved with the implementation phase

Would you buy OnBase again?

Yes

Likelihood to Recommend

It is well suited where there is already a culture of electronic documents and work processes. It is less appropriate if all you have is a file room full of paper. You do need appropriate support staff on the technical end, but I must say that OnBase has an extensive training video library. Every technical person I have spoken with at OnBase has been phenomenal.

OnBase at The CIty

Overall Satisfaction with OnBase by Hyland