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OnShift - a Powerful Scheduling Partner
March 03, 2020

OnShift - a Powerful Scheduling Partner

Stephanie Swap | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnShift

OnShift is our primary scheduling platform for our nursing and other ancillary departments. Schedulers and managers use OnShift to communicate via text with employees, to communicate open shifts, and to manage callouts. We also use OnShift for Payroll-Based Journals, whereby staffing hours are reported, per federal regulation, to CMS on a quarterly basis.
  • Scheduling - ease of creating, managing, modifying schedules.
  • PBJ (Payroll-Based Journal) - easy to enter numbers, download CVS file and upload to CMS.
  • Communicate to employees regarding open shifts, share open shifts with staff.
  • Send mass texts to employees as needed.
  • OnShift's Text2Hire software for texting current applicants is not as flexible as other platforms and too pricey for the quality of the product.
  • Downloading schedules to an Excel file or spreadsheet that is easy for employees to read and understand is an issue.
  • Easily filling shifts - reduced OT usage.
  • Easily communicating with employees regarding open shifts - reduce OT, better care provided to patients/residents.
  • PBJ reporting - easily performed, reports easy to read, ensure maintaining CMS 5-Star Staffing rating.
SmartLinx has payroll platform which integrates nicely with scheduling platform, reducing redundant pay code entry. Analytics ties in both payroll and scheduling. However, SmartLinx is not as user-friendly or intuitive as OnShift; PBJ platform not as good as OnShift, communication with employees more difficult than with OnShift.
OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Do you think OnShift delivers good value for the price?

Yes

Are you happy with OnShift's feature set?

Yes

Did OnShift live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OnShift go as expected?

I wasn't involved with the implementation phase

Would you buy OnShift again?

Yes

Well suited: managing schedules, filling open shifts, printing schedules, PBJ, integration with payroll software (ADP).
Less appropriate: Text2HIre software, ability to change schedule format for employees to easily understand/read.