Item: Ooma Office
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

It is used as our only phone system for the business. It allows us control to customize our menus, so customers can get basic info without having to speak with someone. It also reduces the amount of call transferring that needs to be done, since callers can reach the proper department right away. It also has eliminated spam calls for the few months we have been using it.

Pros and Cons

easy set up and number porting
flat rate pricing
easy to customize menus

I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
I wish the online chat feature was available more often
I wish when calling customer service they didn't ask me to rate them every time, but I get it.

Return on Investment

saves us about $20/mo over our previous company
saves on employee time having to answer faq

Support Rating

I have had to call about five times during the initial period of getting set up and tweaking it to my liking, but my wait time was generally low, and the rep. could always resolve my issue.

Usability

Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.

Key Insights

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Did implementation of Ooma Office go as expected?

Would you buy Ooma Office again?

Yes

Other Software Used

QuickBooks Desktop Pro

Likelihood to Recommend

It is really ideal for an office setup with cubicles and everyone has their own headseat. It is less ideal for a retail setting where there is significant movement of employees through the store. They do have cordless devices, which make this feasible, but to make the menu work appropriately, those phones should be kept at their respective charging locations most of the time.

Efficient and effective - just a few tweaks to improve

Overall Satisfaction with Ooma Office