Ooma Office is a great solution for small businesses
October 30, 2021
Ooma Office is a great solution for small businesses
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ooma Office
Ooma Office helped us streamline our phone infrastructure. It allows us to easily scale, add numbers and stay connected. The virtual assistant also makes it very easy for us to keep our customers up to date and reduce the workload on our staff. It's easy for all of office staff to use and we're able to customize the virtual assistant, hours, incoming call menu, and saving our employees time.
- Call routing
- Virtual assistant
- Easy to block spam calls
- Fax could be better
- Can't send cover page with faxes
- More texting options
- Virtual assistant
- Call routing
- Mobile app
- Lower cost
- Easier to manage
- Easily scalable
It's much easier to manage than our previous solutions. It makes our phone infrastructure robust and scalable. The virtual assistant has also been very useful for us to keep our customers updated on changes in pricing, hours etc. We had to manually record any changes earlier and this was a definite improvement.
Do you think Ooma Office delivers good value for the price?
Yes
Are you happy with Ooma Office's feature set?
Yes
Did Ooma Office live up to sales and marketing promises?
Yes
Did implementation of Ooma Office go as expected?
Yes
Would you buy Ooma Office again?
Yes
Ooma Office Feature Ratings
Using Ooma Office
12 - The represent everything from front office/reception, our Medical Assistants to call back patients, our Providers to discuss care options with patients, and our office manager. This is the first means of communication for our customers. Recruiting and sales also use our phone functionality. We also use it to phone screen new candidates, reach out to potential customers/partners.
1 - Our office manager does everything that needs to be done for managing and updating our Ooma Office. It includes modifying schedules, hours, or pricing. A basic knowledge of how the configuration is setup in Ooma Office and understanding of the Virtual Assistant options. A basic level of computer knowledge is sufficient to manage Ooma Office as the menu is quite intuitive.
- Virtual Assistant
- Easy to manage
- Easy to scale
- The virtual assistant allows us to keep our customers updated. We didn't realize we were missing something like this until we went live with Ooma. It's reduced the number of routine questions our staff had to answer everyday.
- The mobile app has been useful for us to respond to calls even when the staff isn't in the office.
- Adding lines required no additional IT support as the phones came in pre-configured.
- We are planning to use the mobile app a lot more as we expand into mobile service lines.
- We plan to add more lines to manage our workflow.
- We might also upgrade to Office Pro to improve messaging functionality.
Evaluating Ooma Office and Competitors
Yes - We used a managed VoIP solution earlier and it was very difficult to manage and make any kind of changes. Every time we had a change in our schedule or pricing we had to re-record our message, using the virtual assistant makes it a breeze. The mobile option is also very helpful as we scale operations.
- Price
- Product Features
- Product Reputation
Product features were the most important for us. We needed an easy to manage, scalable phone solution with good support. Our earlier phone system was unreliable and making any changes to the setup was a nightmare. It's now really easy to update schedule, timings etc on the Virtual Assistant. Adding phone lines is also a lot easier as the phones are delivered with preconfigured options.
I would look at all the features we need to make our phone system scalable. It's one of the most important ways for our customers to communicate with us, the features that we would look for are - ease of management, ease of making changes and adding lines, virtual assistant like capabilities, mobile options.
Ooma Office Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled - Keep everyone looped in on the changes, have a training plan in place to make sure that they understand the changes, and have a guide to help them navigate the new system (had a few dropped calls). We think the implementation was well-handled and there weren't too many issue but we could have made it a whole lot easier on the staff.
- Understanding the setup
- Configuring of mobile options
- Configuring the virtual assistant because we had never used it earlier.
Ooma Office Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Ooma Office comes with very reliable support options, so we had no need to purchase the premium support option. The support staff is always available, knowledgeable, and quite reliable so we haven't found any reason to need to change our support options. Whenever we reached out to support they fix our issues or give us a prompt call back whenever they need to check on something.
We had an issue with our setup that we weren't really able to figure out. We called Ooma Office support team and it took a while for them to figure out too. They had to do some research at their end to understand why the issue was occuring, they took their time, figured it out and gave us a call back to fix our issue. Ooma has a really good support team.
Using Ooma Office
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Default message for our customers
- Informing about changed hours or pricing
- Adding new phone lines
- The fax option could be improved
- Cover sheet isn't part of the fax
- Mobile app functionality needs improvement
Yes - The mobile interface is available through Ooma. It needs a bit of improvement, and setup can be a bit confusing on mobile. The mobile option also needs to be configured properly to make sure that the calls are correctly redirected. The app is quite intuitive, easy to use and for receiving and sending messages.