Ooma Office is crucial to my practice
January 25, 2022

Ooma Office is crucial to my practice

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ooma Office

Ooma Office is our telephone system that we use in the office. It is absolutely crucial to my practice. I have clinics in 3 different locations and another physician uses one of my offices 3 days a week. I have one centralized number that I can forward to whatever office we are in that day and a "virtual receptionist" that includes a phone tree before the phone even rings in the office that directs the other physician's patients to his number. It allows me to check messages even on the weekends and when we are not in the office.
  • Versatile
  • Cost-effective
  • Internet based and allows for mobility
  • Easy to use app that allows me to forward calls and check messages from my cell phone from anywhere
  • Customer service takes several calls to fix a complicated issue
  • Ease of use of the app
  • Cost
  • Versatility
  • Allowing me mobility. Absolutely crucial for my practice structure with clinic in multiple cities.
  • Promptness in returning pt calls on the weekend- I don't have to go to the office to check messages.
  • Very affordable option

Do you think Ooma Office delivers good value for the price?

Yes

Are you happy with Ooma Office's feature set?

Yes

Did Ooma Office live up to sales and marketing promises?

Yes

Did implementation of Ooma Office go as expected?

No

Would you buy Ooma Office again?

Yes

Very well suited to small businesses because it is very cost effective and can be managed from anywhere. I have forwarded calls and checked messages from the Carribean and Europe! I can't imagine in a scenario, however, where it would not be well suited! Any business that uses phones or faxes would find this useful.

Ooma Office Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated