Item: OpenText Documentum
Rating: 9
Author: Abhishek Dubey

Use Cases and Deployment Scope

Our customers have a lot of documents for customers and product specifics. And managing them in a directory or at some storage was very difficult. And we also have many documents which are managed and updated frequently across the globe. So using OpenText Documentum our clients' requirements were fulfilled. And managing this content is very easy and due to availability on the cloud as well it really helps other aspects like availability as well as reliability as well. And controlling information of this content was also one of the purposes of having this product.

Pros and Cons

Compliance is one of aspect where OpenText Documentum helps really well.
Security is one of the key aspect and OpenText Documentum works really well as presence of documents are across globe so this works really well.
We have used Core DMS as well which has many features like Administration, Content Transformation Services, etc.

Performance is one of the area where improvement is required.
Faster search and uploading files.
UI design can be upgraded.

Most Important Features

Personalized and intuitive UI of Documentum D2.
Case management and business processes.
Documentum Content Services for SAP.

Return on Investment

After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

Key Insights

Do you think OpenText Documentum delivers good value for the price?

Yes

Are you happy with OpenText Documentum's feature set?

Yes

Did OpenText Documentum live up to sales and marketing promises?

Yes

Did implementation of OpenText Documentum go as expected?

Yes

Would you buy OpenText Documentum again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Microsoft SharePoint, Microsoft Power BI, OpenText Digital Asset Management for SAP Solutions

Likelihood to Recommend

Overall it is a very easy tool to manage content and documents. However, it requires a little effort to learn. And imaging, Core DMS, BPM module we can use easily. One of the best reasons is to have this i.e security and version history along with a comment feature which makes it better.

OpenText Documentum features and reason to use

Modules Used

Overall Satisfaction with OpenText Documentum