RightFax gets it Right!
October 17, 2019
RightFax gets it Right!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpenText Fax Solutions
In our environment, we utilize OpenText's RightFax Solution throughout the agency. We use it for inbound and outbound faxing. We also use it as an integration to other applications. We also utilize the solution to use it to replace on-site fax machines. In other words, we rely on our solution pretty much on a daily basis for all types of situations and business areas.
- Easy to administer for end-user management. Great AD integration.
- Easy for end-users to use. Simple and clean web interfaces.
- Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.
- Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.
- The staff has been able to send faxes anywhere.
- Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.
We were customers of Biscom FaxCom services for 8+ years. When the company decided to begin doubling their maintenance fees, it was time to look for other services. On a feature to feature basis, both solutions are similar. We decided to go with OpenText Fax Solutions since it was about time to refresh our Faxing Solution.
Do you think OpenText RightFax delivers good value for the price?
Yes
Are you happy with OpenText RightFax's feature set?
Yes
Did OpenText RightFax live up to sales and marketing promises?
Yes
Did implementation of OpenText RightFax go as expected?
Yes
Would you buy OpenText RightFax again?
Yes