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RightFax can be good or bad
March 02, 2021

RightFax can be good or bad

Robert Ladd | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

OpenText RightFax

Overall Satisfaction with OpenText RightFax

We use [OpenText RightFax] to renew prescriptions and order new ones as well. We currently use this product in the hospital and also in the Doctors offices. Having the managers administer their users is great as it frees us up to manage the system itself. Once [OpenText] Rightfax is setup [it] is easy to use.
  • The customer routing inbound fax traffic
  • Gateway to the new RightFax 2100 gateway
  • Ability to verify Faxes
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
  • I am not evolved in this info.
  • It takes a lot of resources to manage this product.
  • It is cheaper than other solutions.
We have not used any other faxing software that I can speak of.

Do you think OpenText RightFax delivers good value for the price?

Yes

Are you happy with OpenText RightFax's feature set?

No

Did OpenText RightFax live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OpenText RightFax go as expected?

No

Would you buy OpenText RightFax again?

No

We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.