Head of Product; Website DXP.
Updated June 26, 2023

Head of Product; Website DXP.

Suveshen Nadasen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Episerver Content Cloud

Overall Satisfaction with Optimizely Content Management System

Episerver/Optimizely Content cloud - as we refer to internally, Episerver CMS - is our website content management and external web-facing development platform is used as a marketing, client engagement, and client experience platform for the bank - our way of communicating and providing web service or tools to our current and prospective client base.

Pros

  • Availability of service - Uptime.
  • Ease of use for content manager.

Cons

  • Account management - it would be ideal to be closer aligned with Optimizely to understand the roadmap and service/features being made available.
  • Training and support for developers/users.
  • New martech apps, connectors or widgets.
  • Saved hours and close to a million is ZAR in terms of not requiring agency support when it comes to content deployment.
As a business, it is fairly simple to use; however, getting used to the platform and specifically developing for a CMS/DXP is a steep learning curve for developers. We are moving away from our implementation partner, and the process has been drawn out due to the nuances that the team was not aware of or assumed incorrectly.
We were able to start delivering content quite quickly; however, the initial front-end framework, CMS config, and integration took up to 8 months, even with our implementation partner driving the project.

Do you think Optimizely Content Management System delivers good value for the price?

Yes

Are you happy with Optimizely Content Management System's feature set?

No

Did Optimizely Content Management System live up to sales and marketing promises?

Yes

Did implementation of Optimizely Content Management System go as expected?

Yes

Would you buy Optimizely Content Management System again?

Yes

Optimizely Content Cloud is well suited for getting content in front of your users within a few clicks. It does take some time to get used to the UI and configuration. However, this is the same scenario with all DXPs.

Optimizely Content Management System Feature Ratings

WYSIWYG editor
7
Code quality / cleanliness
Not Rated
Admin section
Not Rated
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
8
Publishing workflow
8
Form generator
8
Content taxonomy
7
SEO support
7
Bulk management
Not Rated
Availability / breadth of extensions
2
Community / comment management
Not Rated
API
3
Internationalization / multi-language
Not Rated
Role-based user permissions
7

Comments

  • Emma Davis | TrustRadius Reviewer
    Hi There, Thanks for your review! It’s great to hear about all sides of your experience with our CMS. As your business moves away from your implementation partner, we want to ensure that your users are set up for success. Your Customer Success Manager is a great point of contact to communicate any challenges or insights into how we can improve your user experience. You can alternatively reach us at reviews@optimizely.com and we’ll connect you with the right people.

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