Oracle CPQ (BigMachines) is a highly useful system for any complex enterprise
October 02, 2017
Oracle CPQ (BigMachines) is a highly useful system for any complex enterprise
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
We use Oracle CPQ Cloud to direct our sales people to the correct configurations of hardware solutions that the customers need. The system is used by nearly all sales branches and is being rolled out globally as well. The standardized pricing and quote output provide value to our customers and the data collection and reporting capabilities help our management stay up to date with sales and customer relations. Customer relations are being additionally improved by the integration of Oracle's CRM through a separate contract purchase of that software.
- Directed sales is done very well by this software but you need dedicated administrators to create, update and grow the configurations.
- Quote calculation and presentation are done well also.
- The freedom provided by the administration back end can make the logic to become too complex and conflict, so the administrators need the power in the organization to draw the line on user requests.
- Oracle has put a lot of effort into improving the document engine (to produce quote documents) but it still has it's headaches and limitations. It can pretty much do what the old engine did after years of development. But they dumbed things down a lot which is frustrating sometimes but will probably be good in the long run.
I'm not very familiar with CPQ alternatives but Oracle (BigMachines) is one of if not the best and largest players in the market. BigMachines founders actually created another alternative after their non-compete agreements ended with Oracle who they sold to. I'm sure their product (Steelbrick) is good but they don't have the backing of a large company like Oracle. This probably helps them in some ways as much as it hinders them though.