Accelerate Quotes and Reduce Costs
September 19, 2018
Accelerate Quotes and Reduce Costs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
With Oracle Configure, Price, and Quote Cloud in place across our global operations, we have streamlined the entire quote-to-order process. The flexible and scalable cloud tool enables us to deliver a superior customer experience and supports our rapidly growing business for the long haul.
- Leveraged automation to minimize headcount costs despite 10% year-over-year business growth, and enabled staff to focus on more strategic tasks.
- Established a flexible CPQ system that scales on demand to easily accommodate the company’s multiple global locations.
- Improved customer relations by reducing configuration time and allowing sales more time to meet with customers and close orders.
- User interface needs updating.
- Reporting Manager needs a big update. We also use Oracle Engagement Cloud and we are pleased with the BI Reporting. CPQ reporting needs some work.
The other tools were fine, but they could not stack up against the power of Oracle CPQ (formerly BigMachines). Hands down Oracle CPQ blew everyone else out of the water.