Review
March 20, 2019

Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Oracle CPQ is currently being used by the three largest sales groups. It allows the sales team to manage pricing within the constraints required by finance.

Pros

  • It supports complicated calculations for pricing.
  • It allows us to adjust pricing based by sales group or partner group
  • It allows us to manage one group of products and add different pricing and constraints based on the sales group or partner group
  • The tables allow for updates without need IT code to be created

Cons

  • The customer service support when creating issue tickets takes a long time to resolve
  • The UI is not user friendly and requires a lot of clicks from the end user to navigate through the system.
  • The system management is not easy to use. The tables are not easy to manage or understand
None
The customer service support isn't helpful. It would be good to meet with a success manager on a quarterly bases to discuss business and IT issues the company is facing.

Oracle CPQ Feature Ratings

CPQ
4.4
Product configuration
4
Configuration options
4
Pricing rules
6
Price adjustment
6
Purchase history and open contracts
2
CPQ reporting & analytics
Not Rated

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