Great value added
February 12, 2021

Great value added

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM

Ability to produce cims reports for customer billing and maintaining data. We automate and manage transactions related customer service and customer billing
  • Centralized crm system
  • Analysis for business intelligence
  • Customer service, multi channel interaction
  • Api stand alone and mobile interfaces
  • Crm deployment
  • To use the model of explicit and impicit relationships
  • The big dataa and analytical capabilities improved
  • Ability to use predictive models better
  • Creating data driven marketing campaigns
[Oracle CRM] works well with oracle infinity and maxymizer for our customer sale and transaction managing related to customer service operations

Oracle Sales Feature Ratings

Customer data management / contact management
8
Workflow management
6
Territory management
5
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
8
Quote & order management
8
Interaction tracking
9
Channel / partner relationship management
7
Case management
7
Call center management
8
Help desk management
5
Lead management
6
Email marketing
7
Task management
7
Billing and invoicing management
8
Reporting
8
Forecasting
7
Pipeline visualization
9
Customizable reports
7
Custom fields
8
Custom objects
8
Scripting environment
8
API for custom integration
7
Role-based user permissions
8
Single sign-on capability
7
Social data
8
Social engagement
8
Marketing automation
8
Compensation management
8
Mobile access
8