Oracle CRM what I found
Anonymous | TrustRadius Reviewer
July 28, 2017

Oracle CRM what I found

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle CRM On Demand

We used it across the whole organization, mostly in sales, marketing, and client support department. it was organized to manage and focus on a single task for our customers and clients. We also used it to integrate with the virtual call center to create a complete quality control across our customer's experience.
  • It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location
  • Oracle is a standard in business software and provides generally user friendly formats and interfaces.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.
  • It would be nice to be able to filter by part number instead of just by account or opportunity.
  • Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities.
  • more integration between the CRMOD and our other reports/tools.
  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Oracle CRM is easy to use and viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Easily reviewing pricing and profitability. Clear view of open/closed opportunities. Also, I need to mention Oracle Support and the Support and Training Portal - Very good tools and plenty of information to get you through tasks.

Oracle CRM On Demand Feature Ratings

Customer data management / contact management
10
Workflow management
9
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
10
Case management
10
Call center management
10
Help desk management
10
Lead management
9
Email marketing
9
Task management
9
Billing and invoicing management
10
Reporting
10
Forecasting
3
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
10
Compensation management
10
Mobile access
10