Reliable CRM tool for your business needs
March 29, 2018

Reliable CRM tool for your business needs

Denis Alessio 🇭🇷 | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM On Demand

Oracle CRM was used by the customer service department to respond to inquiries or requests for help from existing and potential customers.
The customer support role was much easier with Oracle CRM historic analytics. It is a completely scalable tool, so it can benefit different kinds of businesses.
  • An insight of the customer habits
  • Reliable system backed up by Oracle
  • Great way to find answers quickly (time is money)
  • Design of some elements could be improved (drop down menus, icons...)
  • Oracle CRM does really help every business that can overcome the learning curve.
Oracle CRM is a more stable solution for your CRM needs.
Oracle CRM is great in environments where you have over 50 interactions with customers per day: it can give you valuable insights into the overall customer history and needs.

Oracle is less appropriate for people that would like a really beautiful tool.

Oracle CRM On Demand Feature Ratings

Customer data management / contact management
9
Workflow management
Not Rated
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
10
Quote & order management
7
Interaction tracking
9
Channel / partner relationship management
Not Rated
Case management
10
Call center management
10
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
9
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
9
Custom objects
8
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
9
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated