Advisable solution for CRM on the market
July 22, 2018

Advisable solution for CRM on the market

Susan Mwende | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM On Demand

Oracle CRM On Demand is used across departments especially the Information technology department. It has helped in tracking leads and opportunities and made easier to manage them as well. So far there has been an increase in sales and marketing and we have been able to see real time analytics using Oracle CRM On Demand. There has been an increase in customer engagement and we have been able to build trust due to the customer service support we give thanks to this software.
  • It provides real-time analytics
  • Information is arranged in an orderly manner
  • Able to track leads and opportunities
  • I do not find anything that I dislike about this software. It's the leading CRM software on the market.
  • Improved customer engagement
  • Increase in revenues
  • Increase in sales and marketing
Oracle CRM On Demand is suitable for companies that want to improve their customer engagements and increase in sales It is affordable for both small and large companies.

Oracle CRM On Demand Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
9
Case management
8
Call center management
9
Help desk management
9
Lead management
10
Email marketing
9
Task management
10
Billing and invoicing management
9
Reporting
9
Forecasting
10
Pipeline visualization
9
Customizable reports
9
Custom fields
10
Custom objects
9
Scripting environment
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Social data
9
Social engagement
9
Marketing automation
9
Compensation management
10
Mobile access
10