Overall Satisfaction with Oracle CRM On Demand
Oracle CRM On Demand is used by our organization in sales, marketing and finance for tracking sales, opportunities and customer contacts. The sales people own the data and they have to make sure everything is up to date as the data drives the marketing campaigns, business plan/forecasts and even their pay.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities.
- Especially built for sales tracking: prospects, contacts, opportunities etc. It is a reliable system to manage the sales business.
- Ease of use for relatively simple searches and medium complex reports.
- It is on cloud. The very first we started using, many years ago. This means it is available at any time and from anywhere.
- User management and access roles: permissions customization at user level.
- A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
- User interface / user experience definitely can and should be improved.
- It needs a way to send automatic reports on a schedule via email.
- Support: as usual the Oracle support tends to be tedious and lengthy.
- Plus: increased the productivity for sales.
- Plus: we achieved a better management of the customer prospects, contacts and opportunities.
- Minus: we had to built a custom application to add the missing features, like advanced customization in forms and automatic reporting.