1. Home
  2. CPQ Software
  3. Oracle CPQ Reviews
  4. User Review of Oracle CPQ
A great tool with not so great infrastructure
December 04, 2020

A great tool with not so great infrastructure

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle CPQ

Overall Satisfaction with Oracle CPQ Cloud

Oracle CPQ is connected with Salesforce in our company. It's used by many of our major business groups to create quotes. Sales reps use it to configure quotes for potential orders.
  • Discount approval process
  • Price list
  • SFDC integration
  • Oracle support
  • Product stability
  • Scalability
  • Streamlined sales process due to integration with SFDC.
  • Single reporting source.
The company had already invested in the tool, so to make enterprise standard, Oracle CPQ was chosen.

Do you think Oracle CPQ delivers good value for the price?

Yes

Are you happy with Oracle CPQ's feature set?

Yes

Did Oracle CPQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle CPQ go as expected?

No

Would you buy Oracle CPQ again?

No

The product comes with many limitations if tried to customize beyond a certain point. It's advertised as a transactional system so it doesn't support major loads. However, the product has robust out of the box features to support the sale process including discount approvals and also integration to SFDC via managed packages.

Oracle CPQ Cloud Support

Support is not really good from Oracle. Sometimes the product goes down or a restart is required on Oracle's end.

Using Oracle CPQ Cloud

The UI is pretty straight fwd and easy to use.