Very valuable to our business
April 12, 2021

Very valuable to our business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Oracle CPQ

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Parts of our global organization are using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud). As our company operates in different geographies, some parts use other products of lower capabilities. The long-term roadmap is to bring Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) to all units due to the capabilities this product offers, its usability, and its value to business.
  • Improves overall order accuracy
  • Sales cycle is smoother, shorter, and effective
  • Helps lower operational costs significantly
  • Oracle CX is a phenomenal product with rich features. Initial training will get the sales teams going and the benefits will be apparent afterward
  • Ability to reuse most of our rules means we are now meeting customers' expectations after their initial research
  • Pricing complex contracts is becoming increasingly easier
  • Sales teams are able to spend time on the core value design and can get started quickly as the tool does a lot of heavy lifting when structuring sales contracts and agreements
Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) is easy to implement due to its automated configurations. Product support teams assist in every step of the way, which helps customers get the most out of the solution. Sales teams can greatly benefit from the Guided Selling capability and can reuse the large set of preconfigured rules to come up with contracts with a range of services and complexity.

Do you think Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) delivers good value for the price?

Yes

Are you happy with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)'s feature set?

Yes

Did Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) live up to sales and marketing promises?

Yes

Did implementation of Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) go as expected?

No

Would you buy Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) again?

Yes

Oracle did a phenomenal job and continues to do so by adding features for
  1. Collaboration with prospects
  2. Great user interface
  3. Intuitive tool
  4. Very easy to understand process setups
  5. Reporting and visualization
  6. Ability to collaborate
  7. Access management
  8. Third-party integrations
  9. Ready-to-use documentation for administrators and end users
We have received a timely and valuable support from the product vendor for new feature assessments and continuous improvement. As this is an SaaS product, getting timely access to a roadmap is critical and Oracle has been transparent about the direction of its tools, which helps our IT, business, and end-user community be more confident about using Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud).
Highly appropriate for
  1. Large scale
  2. Operating with large sales teams needing good collaboration
  3. Organizations wanting to maintain uniformity and simplicity when signing sales contracts with multiple customers
Less appropriate for
  1. When the business is small or medium scale
  2. Sales contracts that are overly simple and straightforward and sales teams that are smaller

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
9
Channel / partner relationship management
9
Case management
9
Lead management
9
Task management
9
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
9
Scripting environment
9
Role-based user permissions
10
Single sign-on capability
10
Compensation management
Not Rated