Item: Oracle CX Sales
Rating: 9
Author: Mabel Long

Use Cases and Deployment Scope

Oracle CX Sales is used in my department as a sales automation and sale productivity tool. It has come in very handy for optimizing our overall sales performance, for managing sales data entry, and for efficient sales task management as well.
Our use of Oracle CX Sales for the above has led to improved predicted revenue growth since our sales strategy and processes are now better aligned.

Pros and Cons

Sales forecasting
Sales data management
Sales task management

Poor integration with Outlook
Poor integration with paid per click advertising platforms

Return on Investment

Streamlined sales workflow
Effective sales contact management
Effective offline sales management

Key Insights

Do you think Oracle CX Sales delivers good value for the price?

Yes

Are you happy with Oracle CX Sales's feature set?

Yes

Did Oracle CX Sales live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Oracle CX Sales go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle CX Sales again?

Yes

Usability

I was present in my organization before Oracle CX Sales was deployed. Thus I have been able to see the effectiveness of this platform as regards helping my organization meet our sales goals.

Support Rating

While I haven’t had to contact the Oracle support team directly, I haven’t gotten any negative reports from my colleagues on their experiences when reaching out to Oracle for support.

Likelihood to Recommend

Oracle CX Sales are well suited for most aspects of my organization's sales processes. Especially in areas such as sales contact management, sales forecasting, offline sales management as well. Its major limitation, from my experience, is majorly poor integration with third-party applications.

360 degree view of all aspects of our sales process.

Modules Used

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)