Outdated pricing model. Needs major re-investment in its User management interfaces
Anonymous | TrustRadius Reviewer
October 19, 2018

Outdated pricing model. Needs major re-investment in its User management interfaces

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Dyn Managed DNS

We have been with DYN since they were DynDNS back in 2005. DYN hosts the DNS records for all our domains. We have also previously used their Active Failover service.
  • E-mail alerts for changes to DNS, this ensures that malicious actors can not make changes to our systems without us being warned
  • Users must publish changes after that have been made, this re-confirmation helps to prevent accidental DNS changes
  • Easy to use interface
  • The user management is atrocious. It needs a complete overhaul and is not fit for purpose
  • DYN is out of touch on its pricing model. Their costs are multiple times more expensive than AWS or Cloudflare
  • Inflexible billing and "sneaky" locked in contracts
  • N/A, this is a service that is a necessary evil so has no impact on our overall business objectives
Route 53 costs a fraction of DYN. We have been forced to use Route 53 as an additional DNS provider as a risk treatment following a major outage at DYN.
I don't see this question as being applicable. DNS is a commodity and I don't care who hosts it as long as it is 1. Highly Available. 2. Cost effective
Any interactions that we have has with support have been pretty good

Very useable User interface for DNS changes which scores DYN high

However the user management interfaces are awful, non intuitive and not fit for purpose so this brings my score way down

We have 1 major outage, which caused significant reputational damage to our company with major corporate clients.

This damage was so bad that we has to start using AWS as a Secondary DNS provider to supplement DYN in case a similar incident occurred

If you are looking for a robust multi-geographic DNS system they are pretty good. However there are cheaper alternatives out there that have copied the DYN model