Outdated pricing model. Needs major re-investment in its User management interfaces
October 19, 2018

Outdated pricing model. Needs major re-investment in its User management interfaces

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Dyn Managed DNS

We have been with DYN since they were DynDNS back in 2005. DYN hosts the DNS records for all our domains. We have also previously used their Active Failover service.

Pros

  • E-mail alerts for changes to DNS, this ensures that malicious actors can not make changes to our systems without us being warned
  • Users must publish changes after that have been made, this re-confirmation helps to prevent accidental DNS changes
  • Easy to use interface

Cons

  • The user management is atrocious. It needs a complete overhaul and is not fit for purpose
  • DYN is out of touch on its pricing model. Their costs are multiple times more expensive than AWS or Cloudflare
  • Inflexible billing and "sneaky" locked in contracts
  • N/A, this is a service that is a necessary evil so has no impact on our overall business objectives
Route 53 costs a fraction of DYN. We have been forced to use Route 53 as an additional DNS provider as a risk treatment following a major outage at DYN.
Any interactions that we have has with support have been pretty good

Very useable User interface for DNS changes which scores DYN high

However the user management interfaces are awful, non intuitive and not fit for purpose so this brings my score way down

If you are looking for a robust multi-geographic DNS system they are pretty good. However there are cheaper alternatives out there that have copied the DYN model

Comments

  • Kevin Armstrong | TrustRadius Reviewer
    Hi- My name is Kevin Armstrong and I am the Director of Customer Success and Experience here at Oracle Dyn. Thanks very much for providing the feedback. I appreciate the positive feedback but wanted to discuss the issues you have identified above. Would you please drop me a note ( kevin.d.armstrong at oracle.com )? I would like to set up some time for us to connect. Thanks! Kevin

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