My review
April 11, 2018

My review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Eloqua

Overall Satisfaction with Oracle Eloqua

We use Eloqua across the organization. It allows us visibility into what contacts are receiving. Multiple groups want to reach out to the same contacts so this allows us to control the messaging.
  • Reporting
  • Contact management
  • Nurture campaigns
  • Connecting with our CRM
I think Eloqua has been really helpful for our organization.
I like implementing longer-term nurture campaigns because I can set them and periodically monitor progress.

Oracle Marketing Feature Ratings

Landing pages
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
6
Data quality management
10
Standard reports
7
Custom reports
8

Using Oracle Eloqua

10 - Marketing sales
5 - Digital marketing experts
  • Email nurture campaigns
  • Better reporting
Eloqua has been a great tool

Integrating Oracle Eloqua

We can’t integrate the CRM that we use
  • Sage Saleslogix
  • Siebel
I don’t think anything is integrated properly
  • Sage Saleslogix
  • Sales force
  • Nothing ekse
We can’t integrate Saleslogix
  • File import/export
Nope
Please integrate with additional crms

Evaluating Oracle Eloqua and Competitors

No - We didn’t have any solution in place before eloqua. We were just using some junky batch and blast email systems with poor reporting capabilities
  • Vendor Reputation
Another division of the company was already using eloqua so it had been cleared by security and was much easier to implement
We didn’t really gave an evaluation process. Eloqua was the only solution considered

Oracle Eloqua Support

Eloqua has been great for our organization
ProsCons
Quick Resolution
Good followup
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
Not Sure - I’m not sure what we are doing for support. Another group in my company handles that relationship
I’ve never had to personally reach out to eloqua for problem solving. From my perspective the product works like it ahould

Using Oracle Eloqua

I think eloqua is overly complex. I don’t like to get in there myself; I prefer to let another group handle it
ProsCons
Like to use
Consistent
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Feel nervous using
Lots to learn
  • Sending a single email
  • Building an email
  • Uploading a lisr
  • Reporting
  • Nurture campaifns
  • Anything involving data from our CRM
Not Sure - I wasn’t aware that there was a mobile interface