Oracle Engagement Cloud Review
Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Oracle Engagement Cloud, integrated into our ERP, simplifies the visibility and improves the single customer profile between Finance and Sales. Using MDM in 18C we have improved the customer master and we are consistently reviewing the process.
We now have a Sales Team across ANZ who can report on a single opportunity process across the region which is reported up the board.
We now have a Sales Team across ANZ who can report on a single opportunity process across the region which is reported up the board.
- Master data management - Helps create a single customer record across Sales and Finance.
- Reporting - Engagement Cloud leverages the Oracle OBIEE reporting engine which alone is a market leader.
- AI - Embedded next best actions.
- Data as a service - Call upon millions of records of data with a simple click of a button.
- Clear product direction - Road map is sometimes hard to find and can only be 3 months ahead.
- UI - Reduced number of clicks to perform an action.
- There have been improvements in reporting within the business for both sales and operations to be able to forecast projects and revenue.
Everything within Engagement Cloud is built by Oracle and Salesforce refers to its partners to fill the gaps.