Still floating.
March 20, 2019
Still floating.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)
We are in the implementation process, so I don't have a lot of experience using the product.
- Allow Sales and CS work closely together.
- 360 view of the customer. The goal is so that if a customer calls our call center, I can tell when a sales person last talked with them. Or if they have a damage claim open, the sales rep will know before they try to sell them something else. I think this will be great (once we're fully implemented).
- So far, it's not very flexible.
- Extra steps to get information.
- Since we have not fully implemented the program, I can't speak on this one.
The 360 view of the customer.