Worth Considering, But Be Sure That It Will Adequately Meet Your Needs
February 29, 2020
Worth Considering, But Be Sure That It Will Adequately Meet Your Needs
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Oracle Engagement Cloud (formerly Oracle Sales Cloud) was used at my company by multiple sales teams representing our different product lines. Each team used the product differently to meet their own needs. One team used it as a true Customer Relationship Management (CRM) tool. Another team expected it to serve more as a Business Intelligence (BI) tool for them to track sales and provide analytics.
- Customization is flexible and easy, allowing you to do things such as added new fields for tracking additional data.
- Navigation is simple.
- The tool is generally intuitive to use and helps with organization.
- Performance often is slow.
- I would like to see additional built-in reports to choose from.
- Import/Export of data is not as simple as it should be.
- It is a good tool for capturing customer data helping with repeat sales.
- It has a nice workflow for leads, opportunities, etc. allowing us to convert sales.
- The mobile version turned off a lot of our users who then refused to use it.
- Sugar Sell (SugarCRM)
Oracle Engagement Cloud (formerly Oracle Sales Cloud) is like most other Oracle applications in my experience. It is a robust, powerful tool at the core, but it's a little rough around the edges and requires frequent bug fixes, patches, etc. Our company ultimately decided to stop using the tool because we needed something that would make all of our sales teams happy.
We evaluated and purchased SugarCRM. The company itself, as well as the implementation partner the recommended bent over backward listening to our wish list, spending time to understand our needs, and ultimately working with us to ensure their application was a perfect fit for us.
We evaluated and purchased SugarCRM. The company itself, as well as the implementation partner the recommended bent over backward listening to our wish list, spending time to understand our needs, and ultimately working with us to ensure their application was a perfect fit for us.