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MBC's Oracle Cloud HCM review
Updated December 04, 2020

MBC's Oracle Cloud HCM review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Talent Management
  • OCR

Overall Satisfaction with Oracle Cloud HCM

Oracle HCM is used across the whole company in all departments.
  • User friendly interface
  • Out of the box analytics
  • Enhanced UX (user experience)
  • Better management of upgrades
  • Making some basic digital assistant features included within the release
  • More advanced licensing
  • We were one of the first companies in our region (Middle East ) to use a chatbot.
  • We were one of the first companies to use a custom mobile app.
  • We have been working on pioneering a digital assistant project.
  • Saba TalentSpace (formerly halogen)
Oracle products are more integrated with the rest of the technology solutions we have.
Implementation is considerably shorter compared to Oracle EBS.

Oracle Fusion Cloud HCM Feature Ratings

7.3
Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
7
Organization and location management
7
7.8
Pay calculation
7
Support for external payroll vendors
7
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Salary revision and increment management
9
Reimbursement management
8
7.3
Approval workflow
6
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
Asset Management ()
Not Rated
9.3
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
8.3
Create succession plans/pools
9
Candidate ranking
8
Candidate search
8
Candidate development
8
7.5
New hire portal
8
Manager tracking tools
7
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
7.9
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
7

Implementation, Adoption, and Customer Service

We feel that Oracle support is still lacking the expertise to better support the product
The implementation timeline has dramatically decreased and this is a huge achievement when it comes to implementation projects in general.

Using Oracle Cloud HCM

3000 - Regular employees and core HR users in 6 different countries
4 - People with previous implementation experience who understand the business flow of core HR, recruitment, performance management, onboarding, self service, and payroll according to the different legislations where our company operates
  • A better insight to HCM data
  • A user friendly system
  • An end to end integrated solution with the rest of the SaaS products that are part of our ERP road map
  • Use of digital assistant and chat bots
  • User of mobile app
  • Extend the use of employee engagement applications that are part of the suite we purchased but are less used today
We use the product and we are satisfied with it so we will continue using it
  • It helped us introduce a new mindset to the organization in terms of adopting the product as is without having to heavily customize
  • it helped us modernize the HCM system landscape with a trendy look and feel
  • It helped us provide better insight to data

Evaluating Oracle Cloud HCM and Competitors

Yes - We used to have Halogen (Saba Technologies) for performance management. The product was lacking integration with the rest of our other Oracle products such as core HR, recruitment and learning. Oracle HCM cloud not only solved this problem but also helped us introduce a new set of future generation products (SaaS)
  • Product Features
  • Product Usability
  • Product Reputation
Product feature and usability especially when it came to the integration with other Oracle products was key
It would be the same

Oracle Cloud HCM Support

ProsCons
Support understands my problem
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Support doesn't seem to care
No - I don't think we should pay for any premium support even if it was available.
We think Oracle doesn't have enough people with the right expertise to address customers' issues
Yes - It was resolved but the support service is lousy generally speaking
There was a case where Oracle provided exceptional support but it was for a different product (not Oracle HCM) and in a different country (USA). In the region where my current employer is, the support is not good

Using Oracle Cloud HCM

The Oracle Cloud HCM is userfriendly and has good usability
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Unnecessarily complex
  • Goal setting in Performance Management
  • Performance Evaluation
  • Employee Onboarding
  • Recruitment using ORC
  • The approval flow is not that flexible
  • Integration with 3rd party applications
  • Limitation in terms of changing the look and feel of certain forms
Yes - The user interface of the mobile app is very basic