Retail love for Oracle Responsys
April 06, 2019
Retail love for Oracle Responsys
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Responsys
Overall Satisfaction with Oracle CX Marketing (formerly Oracle Marketing Cloud)
Hi! I work in retail and have been using Oracle for a little over two years. I have had an amazing experience with their customer service. They have always placed a lot of importance on relationship building and making sure that their clients are happy. The Oracle Responsys products I have used have truly been top notch; offerings such as Send Time Optimization and PAM are really incomparable to other services. Their strategic services and campaign services team are innovative and insightful.
- Customer services/client relations. They are constantly meeting and improving the ways we interact with them. They are readily available whenever we need and consistently go above and beyond.
- Top of class products and services. They have a handful of products available such as Send Time Optimization and PAM that we haven't seen anywhere else.
- Willingness to go above and beyond! Always available to crunch timelines and be available outside of normal hours for different initiatives.
- Better/more innovation. Bringing more strategic ideas to us, specifically in regards to contracts, billing, and invoices.
- More transparency. Better explanation around contracts and billing.
- Quicker reactibility. Better processes in place for emergency situations.
Oracle definitely has the best customer service and largest offering of services compared to these other brands I have worked with. They are more expensive but are truly worth the value. Their customer service and unique products make Oracle the easiest choice in comparison to their competition. The relationship we've built with Oracle truly is unlike any other!