Much more than just a CRM
November 23, 2016

Much more than just a CRM

Alina Hera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Oracle Sales Cloud

Oracle Sales Cloud is being used by a few different departments in my organisation. Specifically it is being used by the sales department, the customer service team, the marketing department, and it also feeds into other departments once orders are created. The business problem is addresses is our need for a robust customer relationship management system.
  • Lead tracking
  • Lead generation
  • Lead segmentation
  • Issues when importing data
  • Error messages aren't specific enough to identify problems all the time
Oracle Sales Cloud provides leads that we import into Oracle Eloqua, and we are able to identify and segment in Oracle Sales Cloud. We also use Oracle Sales Cloud for forecasting pipeline, incentive compensation management for the Sales team, and partner management to also manage the relationships and sales with our multiple partners who also sell and distribute our products.
  • Sales increased because we have been able to better identify leads and especially identify when to engage with them and how.
  • Better able to assess which partners should be focusing on which products.
  • Easier to manage compensation.
Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.
Oracle Sales Cloud is a great platform for a company that wants to have a better overview of how their leads and customers are interacting with the company, and also when is the best time to reach out and engage with the customers. The fact that Oracle Sales Cloud is accessible away from the office is also very important to us because our Sales staff is typically on the road meeting with customers.