Overall Satisfaction with Oracle Sales Cloud
Oracle Sales Cloud is being used by a few different departments in my organisation. Specifically it is being used by the sales department, the customer service team, the marketing department, and it also feeds into other departments once orders are created. The business problem is addresses is our need for a robust customer relationship management system.
- Lead tracking
- Lead generation
- Lead segmentation
- Issues when importing data
- Error messages aren't specific enough to identify problems all the time
- Sales increased because we have been able to better identify leads and especially identify when to engage with them and how.
- Better able to assess which partners should be focusing on which products.
- Easier to manage compensation.
Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.