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Top Notch Customer Service
November 23, 2021

Top Notch Customer Service

Stephanie Burnside | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Service Bus

We used Oracle for budget reporting and tracking. Oracle's customer service was top-notch, always helpful and if the rep could not find the answer they would find someone who knew. The system was not as modern but had a very trusting appeal, the data was clean and clear without the over-use of technology. Simplistic.
  • Clean and clear reporting.
  • Auto save.
  • Cost.
  • We have had more thorough reports for meetings.
  • Oracle CX Commerce (formerly Oracle Commerce Cloud)

Do you think Oracle Service Bus delivers good value for the price?

Yes

Are you happy with Oracle Service Bus's feature set?

Yes

Did Oracle Service Bus live up to sales and marketing promises?

Yes

Did implementation of Oracle Service Bus go as expected?

Yes

Would you buy Oracle Service Bus again?

Yes

We had trouble getting reports to save in our system, or they were automatically duplicating. We contacted customer service and immediately the "glitch" which was a user error was seen and explained. However, the user who was creating the error did not at all feel offended by the find, and the CSR handled the situation with such grace.