Oracle Service Cloud and myPers for USAF | TrustRadius

Use Cases and Deployment Scope

HR transactions from hiring to retirement for Active, Reserve, Guard and Civilian Airman.

Pros and Cons

Oracle Policy Automation deployment for self-service
Support from the sustainment team.

None that I am aware of.

Return on Investment

We were able to automate several HR functions through the use of OPA. Saved agents time and they are able to focus on true unique problems a customer may be having.

Likelihood to Recommend

Easy configuration out of the box for our government admin team to configure self-service actions.