Oracle Service Cloud and myPers for USAF
March 21, 2019

Oracle Service Cloud and myPers for USAF

John Schott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle Service Cloud

HR transactions from hiring to retirement for Active, Reserve, Guard and Civilian Airman.

Pros

  • Oracle Policy Automation deployment for self-service
  • Support from the sustainment team.

Cons

  • None that I am aware of.
  • We were able to automate several HR functions through the use of OPA. Saved agents time and they are able to focus on true unique problems a customer may be having.
Easy configuration out of the box for our government admin team to configure self-service actions.

Oracle Service Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Email support
10

Comments

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