Powerful Tool for the Experienced!
October 07, 2019
Powerful Tool for the Experienced!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle Service Cloud
Many of the teams in our organization are working together to manage our Oracle Service Cloud. Our marketing, sales, social media, and customer support teams are working together to achieve the highest engagement, consumption, and retention of our customers. Not only has Oracle Service Cloud benefitted the success of our company's brand, but it has also increased the harmony of our employees to work together.
- Powerful Offering of Tools - CX management should not be a headache, and Oracle Service Cloud delivers this.
- Cross-Channel engagement of customers - Oracle Service Cloud allows us to easily interact with customers across multiple channels of communication.
- Fresh looking UI - Unlike many of Oracle's other products, Oracle Service Cloud has a refreshed look that isn't boring or tiring to look at.
- Since Oracle Service Cloud offers a fine-grain control for all of its features, there is a harsh learning curve for new users.
- Buggy start-ups - It doesn't happen every single time, but there will be an occasional glitch which would result in Oracle Service Cloud not booting up properly.
- Absence of documentation - It is difficult for users to find demonstrations, explanations, and additional information for all of the features offered by Oracle Service Cloud.
- We were able to make HR-related decisions much quicker thanks to the integration with Oracle Human Capital Cloud.
- We experienced considerable increases in our process efficiency.
- How we communicate with our customers has been streamlined. We have been able to interact with greater quantities of customers than before.
I have not used or evaluated any other products like Oracle Service Cloud, but I plan to experiment with Salesforce Service Cloud in the near future.