Not the right fit but good for others
October 07, 2021
Not the right fit but good for others
Score 6 out of 10
Vetted Review
Verified User
Software Version
Oracle Field Service Cloud (legacy)
Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)
We use Oracle Service for recording client interactions with our training staff. We facilitate trainings and then have follow-up intensive training following those trainings. We wanted to set up a platform to have the trainees record their progress with the material and submit the information to our consultant/trainee. So, we looked into Oracle Service to store the information and be a platform to host our clients.
- Customization
- Formatting
- Tech storage/Platform capabilities.
- On-boarding
- Usability
- Sign-up process.
- Expanded understanding of what is available.
- Makes me feel like our tech department is lacking.
- Was not the solution for the problem we set out to solve.
Oracle Service seems to have the advantage of providing many opportunities to companies if they have the right knowledge base. It opened our eyes to what possibilities were afforded to us by exploring the different options that existed. None of the options seemed to be more user-friendly. All of Oracles' options seem to be more tech-heavy in nature which is unfortunate. I wish they had a more ready-to-use program.
Do you think Oracle Fusion Service delivers good value for the price?
Yes
Are you happy with Oracle Fusion Service's feature set?
No
Did Oracle Fusion Service live up to sales and marketing promises?
Yes
Did implementation of Oracle Fusion Service go as expected?
No
Would you buy Oracle Fusion Service again?
Yes