Hybrid Oracle Blend
May 11, 2022

Hybrid Oracle Blend

Adolfo Aguilar Sánchez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Oracle Field Service Cloud (legacy)

Overall Satisfaction with Oracle Service (formerly Oracle Service Cloud)

Oracle Service is being used to compilate trends for a long period of time. Then those trends are analyzed to better understand the services delivered. After that, you compare in time to visualize not only the past, and present results, but most importantly how to improve them. This process takes time, as the more different data and new entries, the more areas to generally expand. This is being done by controlling and monitoring Oracle Service given information. This information requires some special capabilities, like storage cloud availability, and contingency plans to cover unexpected trends that might not be considered when recording an amount of information. Oracle Service is in simple words, the foundation of expanding services while being effectively accurate.
  • Incorporate
  • Founding
  • Accessibility
  • Controlling
  • Monitoring
  • Expanding
  • Refine algorithm
  • Unnecessary data
  • Trivial expectations
  • Agile responses
  • Recovery time
  • Services agreements
Oracle Service is a strong brand able to expand further with the right collaboration.

Do you think Oracle Fusion Service delivers good value for the price?

Yes

Are you happy with Oracle Fusion Service's feature set?

Yes

Did Oracle Fusion Service live up to sales and marketing promises?

Yes

Did implementation of Oracle Fusion Service go as expected?

Yes

Would you buy Oracle Fusion Service again?

Yes

Oracle Service is well suited when real data is running and being updated constantly Oracle Service might be less appropriate when systems run on different types of data, like, images, reactions, communication signals, etc.

Oracle Fusion Service Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
9
External knowledge base
Not Rated
Internal knowledge base
9
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated